What is Hesper AI?
Hesper AI is an AI claims resolution platform for property and casualty carriers, TPAs and MGAs. Its agents run every claim from first notice to final recovery, with investigation-grade evidence behind every decision. Clean claims resolve straight through, suspicious ones get the full workup, and your team keeps the decisions.
Same flagged claims. Different board.
Hesper internal benchmarks on flagged claims. By-hand figures describe typical manual investigation workflows.
Insurance is a promise. The claim is the moment the promise is kept - or broken.
Today that moment stretches past forty days from first notice to final payment, leaks five to ten percent of every dollar, and decides whether the policyholder ever renews. Claims teams didn't get slower - claims got heavier. More documents, more regulation, more fraud, more litigation, while every stage still waits on a human reading paper.
Hesper turns the claim itself into software. Every stage runs the moment the last one finishes. Every decision carries its evidence. People handle judgment, not paperwork.
Claims Crawl. Costs Climb.
The average property claim still takes 40.7 days from first notice to final payment (J.D. Power 2026). Claims are the largest cost line an insurer manages - and every stage still waits on a human reading documents.
- Cycle times measured in weeks, not days
- 5-10% of every claims dollar lost to leakage
- Adjusters buried under 100+ open files each
We Run the Whole Claim.
AI agents execute every stage from first notice to final recovery. Your team keeps authority over every decision - the agents do the reading, gathering, drafting, and checking.
- Straight-through resolution for clean claims
- Investigation-grade workups for suspicious ones
- Every action logged, every decision cited
Speed for Policyholders. Control for Claims Teams.
Claims resolve in minutes instead of weeks. Payments and denials carry their evidence. Volume scales without headcount - and your best people spend their time on judgment, not paperwork.
- Minutes instead of weeks, at every stage
- Evidence behind every payment and denial
- Scale claim volume without scaling the team
One platform. Eight stages.
Zero handoffs.
From the first notice of loss to the last recovered dollar, Hesper's agents run each stage the moment the last one finishes - and hand your team the evidence, not the busywork.
See how it works- 01
FNOL & Intake
Omnichannel capture - portal, email, phone, agent
- 02
Triage & Assignment
Severity, fraud & litigation scoring; clean claims go straight through
- 03
Coverage
Full policy & endorsement analysis, cited coverage position
- 04
Investigation
Complete evidence workup in minutes, not weeks
- 05
Estimation & Valuation
Damage quantified from photos and documents
- 06
Settlement
Demand packages digested, valuations benchmarked
- 07
Payment & Closure
Correct payee stack; anomalies caught before release
- 08
Recovery
Every file screened for subrogation & salvage
Where your claims dollar leaks.
Set your book, flip to Hesper, watch the dollars come back. Directional - built on EY and NAIC benchmarks.
Evidence-checked payments plus recovery screened on every file.
The only claims AI with an investigation engine inside.
Every automation vendor routes the hard claims to humans. Hesper works them. Built-in fraud detection plus a 15-phase investigation engine means every claim gets SIU-grade scrutiny - not just the flagged few.
- Document forensics, statement cross-referencing, timeline reconstruction
- SIU referral packages and NICB / DOI-ready reporting
- Works standalone or downstream of FRISS, Shift, and Verisk
AI claims automation that
actually works.
Built to answer the four questions every claims leader asks - at pilot, at renewal, and every day on the desk.
Every page, read end to end.
A claim file is often a thousand pages from a hundred sources - FNOL notes, medical records, legal demands, photos, recorded statements, handwritten notes. Hesper reads across all of it, connects the pieces into one story, and surfaces the contradictions and gaps. Straightforward claims move faster; the harder ones get the depth they deserve.
One platform for every line.
Built for regulated industry.
SOC 2 and HIPAA compliant
Customer-controlled retention - claim file data and investigation output are kept for your subscription term and deleted on your written instruction.
Encrypted end to end
All data encrypted in transit and at rest. GDPR-ready processing across every stage of the claim.
Auditable by design
Every AI action logged, every decision cited. Files are defensible to regulators, reinsurers, and courts.
No rip-and-replace
API integration with the core systems you already run. Hesper picks a claim up at FNOL or at any stage in between.
Questions claims leaders ask.
Hesper's AI agents resolve clean claims in minutes, give suspicious ones the full workup, and your team signs every call.
What is Hesper AI?
Hesper AI is an AI claims resolution platform for property and casualty carriers, TPAs and MGAs. Its agents run every claim from first notice to final recovery, with investigation-grade evidence behind every decision. Clean claims resolve straight through, suspicious ones get the full workup, and your team keeps the decisions.
Same flagged claims. Different board.
Hesper internal benchmarks on flagged claims. By-hand figures describe typical manual investigation workflows.
First notice to final payment, property claims (J.D. Power 2026)
Of every claims dollar lost to leakage
Open files per adjuster
Insurance is a promise. The claim is the moment the promise is kept, or broken.
Today that moment takes twenty-four days and leaks five to ten percent of every dollar. Claims teams didn't get slower, claims got heavier. Hesper turns the claim itself into software: every stage runs the moment the last one finishes, every decision carries its evidence, and people handle judgment, not paperwork.
Read the manifesto →One platform. Eight stages. Zero handoffs.
From the first notice of loss to the last recovered dollar, Hesper's agents run each stage the moment the last one finishes - and hand your team the evidence, not the busywork.
See how it works- 01
FNOL & Intake
Omnichannel capture - portal, email, phone, agent
- 02
Triage & Assignment
Severity, fraud & litigation scoring; clean claims go straight through
- 03
Coverage
Full policy & endorsement analysis, cited coverage position
- 04
Investigation
Complete evidence workup in minutes, not weeks
- 05
Estimation & Valuation
Damage quantified from photos and documents
- 06
Settlement
Demand packages digested, valuations benchmarked
- 07
Payment & Closure
Correct payee stack; anomalies caught before release
- 08
Recovery
Every file screened for subrogation & salvage
The only claims AI with an investigation engine inside.
Every automation vendor routes the hard claims to humans. Hesper works them. Built-in fraud detection plus a 15-phase investigation engine means every claim gets SIU-grade scrutiny, not just the flagged few.
- Document forensics, statement cross-referencing, timeline reconstruction
- SIU referral packages and NICB / DOI-ready reporting
- Works standalone or downstream of FRISS, Shift, and Verisk
AI claims automation that actually works.
Every page, read end to end.
Thinks like your best examiner.
Every decision cites its sources.
Autonomy you can defend.
Where your claims dollar leaks.
Of every claims dollar leaks before it reaches the claimant: overpayment, missed recovery, fraud that was never worked. See what that is on your book.
Run the numbers →One platform for every line.
Built for regulated industry.
Move every claim forward.
Bring your messiest claim. We'll show you the workup.